dbg333 Privacy Policy

1. Who We Are

dbg333 is an online sports betting and casino platform accessible at dbg333.pro. In this Policy, references to "dbg333", "we", "us", or "our" refer to the operator of the dbg333 platform. For any privacy-related queries, please contact us at [email protected] (plain text only — not a clickable link).

2. Information We Collect

dbg333 collects personal data in the following categories:

a) Registration Data

• Full name as it appears on your government-issued identity document.
• Date of birth (to verify you are aged 21 or above).
• Email address and mobile phone number.
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi) and postal code.
• Username and encrypted password.

b) Identity Verification Data

• Scanned or photographed copies of government-issued photo identification (National ID card, passport, or driving licence).
• Proof of address documents (utility bill, bank statement, or similar).
• In some cases, a selfie or live photo for biometric matching purposes.

c) Financial Data

• Payment method details, including mobile wallet numbers associated with bKash, Nagad, Rocket, or Upay accounts registered in your name.
• Bank account details where bank transfers are used (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, or others).
• Transaction history: deposit amounts, withdrawal amounts, dates, and reference numbers.
• We do not store full card numbers or mobile banking PINs — payment authentication is handled directly by the respective payment provider.

d) Technical and Usage Data

• IP address and approximate geographic location derived from it.
• Device type, operating system, and browser version.
• Pages visited, time spent on each page, and navigation paths through the Platform.
• Game history, bet amounts, game outcomes, and session timestamps (recorded in Bangladesh Standard Time, UTC+6).
• Cookies and similar tracking technologies (see Section 8 for full details).

e) Communications Data

• Records of live chat conversations with our customer support team.
• Emails sent to or received from [email protected].
• Any other written communication you initiate with dbg333.

3. How We Use Your Information

The personal data we collect is used for the following purposes:

We do not use your personal data for automated decision-making that produces significant legal effects, except where required for fraud screening or anti-money-laundering checks, in which case you have the right to request human review of any decision affecting your account.

4. Legal Basis for Processing

dbg333 processes personal data on one or more of the following legal grounds:

• Contractual necessity: Processing required to deliver the services set out in our Terms & Conditions — for example, creating your account, processing transactions, and recording betting activity.
• Legal obligation: Processing required to comply with applicable laws — for example, identity verification, anti-money-laundering (AML) checks, and record-keeping obligations.
• Legitimate interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests do not override your fundamental rights.
• Consent: Processing for optional purposes such as sending you promotional emails or personalised bonus offers. You may withdraw consent at any time by contacting our support team.

5. Sharing Your Personal Data

dbg333 does not sell your personal data. We may share your information with third parties only in the following limited circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, and banking partners receive only the transactional data they need to process your deposit or withdrawal. They are contractually bound to handle your data securely and only for payment processing purposes.
• Identity verification providers: Third-party KYC (Know Your Customer) service providers may receive your identity documents and photo solely for the purpose of verifying your age and identity.
• IT and infrastructure providers: Cloud hosting and server management providers who store and process data on our behalf under strict data processing agreements.
• Fraud prevention services: Specialist providers that help us identify and prevent fraudulent or abusive activity on the Platform.
• Legal and regulatory authorities: Where required by applicable law, court order, or regulatory request, we may be obliged to disclose personal data to competent authorities.

All third-party service providers engaged by dbg333 are required to implement appropriate technical and organisational security measures and are prohibited from using your personal data for any purpose beyond the specific service they provide to us.

6. Data Retention

dbg333 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, and in accordance with applicable legal requirements. The following general retention periods apply:

• Account and registration data: Retained for the duration of the account's active life plus a minimum of 5 years after account closure, to meet legal and regulatory obligations.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction, in line with financial record-keeping requirements.
• Identity verification documents: Retained for the duration of the account's active life plus a minimum of 5 years after closure.
• Communications records: Retained for 3 years from the date of the most recent communication, unless a longer period is required for an ongoing dispute or legal matter.
• Technical and usage data: Retained in identifiable form for up to 24 months, after which it may be anonymised and retained indefinitely for aggregate analytics.

When personal data is no longer required and no legal obligation mandates its retention, it is securely deleted or anonymised.

7. Your Rights

As a player on the dbg333 platform, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data we hold about you at any time.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: You may request that we delete your personal data, subject to any legal retention obligations that prevent immediate deletion.
• Right to restrict processing: You may request that we limit how we use your personal data in certain circumstances — for example, while a correction request is being considered.
• Right to data portability: Where processing is based on consent or contractual necessity, you may request that we provide your personal data in a structured, commonly used format.
• Right to withdraw consent: Where we process your data on the basis of consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing carried out on the basis of legitimate interests, including for direct marketing purposes.

To exercise any of these rights, please contact our customer support team via live chat or email at [email protected]. We will acknowledge your request within 5 business days and aim to resolve it within 30 calendar days. In complex cases, we may extend this period by an additional 30 days, in which case we will notify you of the extension and the reason for it.

8. Cookies and Tracking Technologies

dbg333 uses cookies and similar technologies to operate the Platform, remember your preferences, analyse usage patterns, and support security functions. The types of cookies we use include:

• Strictly necessary cookies: Required for the Platform to function. These include session cookies that keep you logged in during your visit and security tokens that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and game display options to provide a more personalised experience across sessions.
• Analytical cookies: Collect anonymised data about how players navigate the Platform — for example, which game categories are visited most frequently. This data is used to improve the site experience and is not linked to individual player identities.
• Security cookies: Help us identify and investigate suspicious activity, including multiple account creation attempts and unusual login patterns.

You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies may prevent you from logging in or using certain features of the Platform.

9. Security Measures

dbg333 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage for passwords — we store only hashed, salted password values and never store plain-text passwords.
• Role-based access controls limiting internal access to personal data to authorised personnel only.
• Regular security assessments and penetration testing of Platform infrastructure.
• Two-factor authentication options available to all registered players.
• Automated fraud detection systems that monitor transaction patterns and flag anomalous activity for review.

Despite these measures, no system connected to the internet is entirely immune to security risks. We strongly encourage players to use a strong, unique password for their dbg333 account and to enable two-factor authentication where available.

In the event of a personal data breach that poses a significant risk to player rights, dbg333 will take prompt action to contain the breach and will notify affected players without undue delay.

10. Children and Minors

The dbg333 platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a registered account belongs to a person under the minimum age, we will immediately suspend the account, void any associated transactions, and securely delete the personal data collected.

If you believe a minor has registered on the Platform, please notify us immediately at [email protected] and we will investigate and act promptly.

11. Responsible Gaming and Data Use

dbg333 uses certain categories of player data — including game history, session duration, deposit frequency, and betting patterns — specifically to support responsible gaming obligations. This data may be used to:

• Trigger responsible gaming alerts when unusual patterns are detected.
• Enforce deposit limits, session limits, or self-exclusion periods that you have set.
• Proactively reach out to players who may be showing signs of problematic gambling behaviour.
• Comply with responsible gaming standards applicable to our operations.

For more information on the responsible gaming tools available to you, please visit our Responsible Gaming page.

12. Marketing Communications

With your consent, dbg333 may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, special events (such as BPL season offers, Eid promotions, or Pohela Boishakh specials), and other relevant content.

You may opt out of marketing communications at any time by contacting our support team or by following the unsubscribe instructions included in any marketing email. Opting out of marketing will not affect transactional communications that are necessary for account management — such as deposit confirmations, withdrawal notifications, and security alerts.

13. Changes to This Privacy Policy

dbg333 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or the services we provide. When we make material changes, we will update the "Last updated" date at the top of this page. For significant changes that materially affect how we use your personal data, we will endeavour to provide advance notice via the Platform or by email to your registered address.

Your continued use of the dbg333 platform after a revised Policy has been published constitutes your acceptance of the updated terms. We recommend that you review this page periodically to stay informed of how we protect your data.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data we hold about you, please contact the dbg333 privacy team. Our customer support team is available 24 hours a day, 7 days a week via live chat on the Platform.

You may also reach us in writing at: [email protected]

We treat all privacy-related queries with the utmost care and will respond within 5 business days of receipt.